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Travel Policies
Booking & Confirmation
HOW TO BOOK
Every booking starts with an enquiry through our Tailor-Made form or a direct message. We’ll come back with a proposed itinerary within 48 hours. From there, we refine the route together until it’s exactly right, confirm the booking with a deposit and schedule the balance payment ahead of departure.
DEPOSIT & BALANCE
A deposit of 20-30% of the total tour cost secures your booking, with the remaining balance due 60-90 days before departure. We accept bank transfer and major credit cards, full details are confirmed at the time of booking.
BOOKING CONFIRMATION
Once your deposit is received, we send written confirmation to your email, including a summary of the booked itinerary, accommodation details, transfer schedule and a pre-departure information pack, along with your unique booking reference.
Cancellations & Refunds
CANCELLATION BY THE TRAVELLER
Days Before Departure | Cancellation Fee |
90+ days | Deposit retained. Balance refunded in full. |
60-89 days | 25% of total tour cost retained. Remaining balance refunded. |
30-59 days | 50% of total tour cost retained. |
15-29 days | 75% of total tour cost retained. |
0-14 days | 100% of total tour cost retained. No refund. |
All cancellation requests must be submitted in writing to us by email. The cancellation date is the date the written request is received. We strongly recommend comprehensive travel insurance to cover cancellation for any reason, see the Insurance section below.
REFUND PROCESS
Eligible refunds are processed within 14 business days of written cancellation confirmation, made to the original payment method. Any bank transfer fees are borne by the traveller.
CANCELLATION BY BREEZE OF ASIA
In the unlikely event that Breeze of Asia is required to cancel a confirmed tour, due to force majeure, government travel restrictions or circumstances beyond our reasonable control, you will be offered either a full refund of all amounts paid or a tour credit to the same value redeemable within 24 months. We will provide as much advance notice as possible and assist with any affected travel arrangements to the extent we are able.
MODIFICATIONS TO CONFIRMED BOOKINGS
Itinerary modifications requested after booking confirmation are subject to availability and may incur additional costs, particularly for accommodation upgrades, additional safari drives or changes to transport. All modifications are accepted in writing and confirmed by Breeze of Asia within 48 hours of the request.
Travel Insurance
IS TRAVEL INSURANCE REQUIRED?
Breeze of Asia strongly recommends and for tours including national park safaris, guided hiking or Ayurveda treatment programmes, effectively requires, that all travellers hold comprehensive travel insurance before departure. Cover should include medical expenses and emergency evacuation, trip cancellation and curtailment, personal liability and activity-specific cover for any adventure activities included in your tour. Breeze of Asia does not provide travel insurance and cannot be held responsible for costs that would otherwise have been covered by adequate insurance.
Health, Fitness & Safety
HEALTH REQUIREMENTS
Sri Lanka does not currently require proof of vaccination for entry. However, travellers should consult a travel medicine clinic or their doctor at least six weeks before departure regarding Hepatitis A, Typhoid and Tetanus (recommended) and any destination-specific health updates. Breeze of Asia does not provide medical advice.
PHYSICAL FITNESS
Most Breeze of Asia tours are designed for reasonably fit travellers but do not require elite physical condition. Tours including the Sigiriya climb, Horton Plains or a Knuckles Mountain Range trek specify fitness requirements on the relevant tour and activity pages. Travellers with significant mobility limitations or medical conditions are encouraged to discuss their specific requirements with us before booking so we can advise on suitability and adaptations.
SAFETY STANDARDS
All Breeze of Asia safari vehicles are privately operated and maintained to current safety standards and all guides and naturalists are licensed by the relevant Sri Lankan authority. Guided hiking excursions are led by naturalists trained for the specific terrain involved. If you have specific safety concerns about any activity, please raise them at the time of booking.
Accommodation Policy
ACCOMMODATION STANDARDS
Breeze of Asia does not work with generic, uncurated accommodation, every property is selected for its character, its location and how it fits the collection it belongs to. In the rare event of unforeseen circumstances such as overbooking, property closure or force majeure, we reserve the right to substitute an alternative property of equal or higher standard after informing the traveller.
ROOM TYPES
All standard bookings assume double or twin occupancy. Single room supplements apply and must be requested at time of booking; triple rooms are available at selected properties, enquire at booking.
Responsible Travel
WILDLIFE & ENVIRONMENT
Breeze of Asia operates to a responsible tourism standard across all wildlife activities. Our safari operators maintain required distances from wildlife at all times, do not interfere with natural behaviour and do not use food to attract predators. All safari and marine wildlife experiences follow park and marine authority guidelines strictly, no off-track driving and no crowding of sightings for a better photograph.
COMMUNITY & CULTURE
Sri Lanka has a complex and deeply layered culture. We ask all travellers to dress appropriately when visiting temples and religious sites (shoulders and knees covered), to ask permission before photographing people and to engage with communities with the respect that any guest should show their host.
ENVIRONMENTAL IMPACT
Breeze of Asia is committed to reducing the environmental footprint of our operations. We encourage travellers to carry reusable water bottles, to avoid single-use plastics and to leave natural sites exactly as they find them.
Privacy Policy
DATA WE COLLECT
Breeze of Asia collects the personal data you provide when making an enquiry or booking, name, email, country, travel dates and payment information. We use this data to process your booking, communicate with you about your tour and improve our services. We do not sell your data to third parties and your payment information is handled securely through our payment provider and is not stored on our systems.
MARKETING COMMUNICATIONS
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YOUR RIGHTS
You have the right to access, correct or delete the personal data we hold about you. To make a request, contact us directly. We will respond within 30 days.
COOKIES
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Complaints & Disputes
If anything on your journey does not meet the standards described, please raise it with your guide or the Breeze of Asia on-ground contact as soon as possible, we can almost always resolve issues in real time. If the issue remains unresolved after the journey, please submit a written complaint within 28 days of your return. We will acknowledge all complaints within 48 hours and respond fully within 14 days.
Last Updated: July 2026
Note to Breeze of Asia: before publication, these policies should be reviewed by a qualified travel industry legal advisor familiar with the consumer protection law of each market you serve and Sri Lankan tour operator regulations. All specific figures above (cancellation tiers, insurance requirements, etc.) should be confirmed before the page goes live.